Emirati National -Hotel / Resort Manager

1. Operational Management:

• Oversee daily hotel or resort operations, ensuring high standards of quality and service across all departments (front office, housekeeping, food and beverage, maintenance, etc.).
  
• Monitor all operations to ensure guest satisfaction is met, service quality standards are maintained, and operational targets are achieved.
  
• Coordinate with department heads to ensure smooth operations and efficiency in all areas of the hotel/resort.
  
• Develop and implement operational policies and procedures that align with the brand’s standards and the expectations of guests.
  

2. Staff Leadership and Development:

• Lead, motivate, and manage a team of department heads and staff, promoting teamwork, guest service excellence, and a positive work culture.
  
• Conduct regular performance evaluations, provide constructive feedback, and address any employee-related issues to foster a high-performing team.
  
• Implement ongoing staff training programs and professional development opportunities to enhance service delivery and operational efficiency.
  
• Ensure adequate staffing levels and manage recruitment, onboarding, and employee retention efforts for all hotel/resort positions.
  

3. Financial Management:

• Develop and manage the hotel or resort budget, ensuring financial targets and profitability goals are met or exceeded.
  
• Oversee revenue management strategies, including pricing, booking systems, and promotions, to maximize revenue generation and occupancy rates.
  
• Monitor and control operational costs, ensuring expenses are within budget and resources are utilized efficiently.
  
• Prepare financial reports, analyze performance metrics, and take corrective action when necessary to improve financial performance.
  
• Ensure timely and accurate billing, invoicing, and payment collection processes.
  

4. Guest Experience & Satisfaction:

• Ensure that all guest interactions are handled professionally, courteously, and efficiently to deliver exceptional guest service.
  
• Address guest complaints and concerns in a timely and professional manner, ensuring customer satisfaction and loyalty.
  
• Oversee quality control of guest accommodations, amenities, and services to ensure consistently positive guest experiences.
  
• Implement guest satisfaction surveys and utilize feedback to continuously improve service and operational standards.
  
• Promote an atmosphere of luxury and personalized service, ensuring that guests feel valued and well taken care of during their stay.
  

5. Marketing & Sales:

• Collaborate with the sales and marketing teams to promote the hotel or resort through targeted marketing campaigns, partnerships, and brand initiatives.
  
• Work closely with sales teams to identify new revenue opportunities, special packages, and promotional offers that attract new guests and retain existing ones.
  
• Develop and implement strategies to enhance online presence, reputation management, and reviews on travel platforms (TripAdvisor, Booking.com, etc.).
  
• Foster relationships with local businesses, travel agencies, and corporate clients to enhance occupancy rates and brand recognition.
  

6. Property Maintenance & Safety:

• Ensure the property is maintained to the highest standards of cleanliness, safety, and upkeep, including all rooms, public areas, and facilities.
  
• Work closely with the maintenance and housekeeping departments to address any repairs, issues, or special requests promptly.
  
• Ensure compliance with local health and safety regulations and industry standards, including fire safety, emergency protocols, and environmental sustainability.
  
• Oversee risk management practices, including insurance and security, to protect the property, guests, and staff.
  

7. Strategic Planning & Reporting:

• Collaborate with senior leadership and ownership to set long-term goals, define strategies for growth, and implement action plans for business development.
  
• Analyze market trends, competitor activities, and guest feedback to continuously adapt and enhance the property’s offerings.
  
• Prepare and present detailed reports on hotel performance, guest satisfaction, financial performance, and operational goals to senior management or ownership.
  
• Ensure the property is positioned as a market leader in terms of service, reputation, and profitability.
  

Requirements

Qualifications:

Education & Experience:

• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
  
• Minimum of 3-5 years of experience in hotel/resort management, with at least 2-3 years in a senior leadership position (e.g., Assistant Manager, Operations Manager, or similar).
  
• Experience managing a hotel or resort with multiple departments (front office, food & beverage, housekeeping, maintenance, etc.).
  
• Proven track record of driving revenue growth, improving guest satisfaction, and managing a team effectively.
  
• Knowledge of hospitality industry standards, best practices, and local regulations.
  

Benefits